Help

Once you have found the product you want to purchase, use the grids to choose the size and width fitting you would like to buy. This will tell you whether that size is in stock. If it is you can then click on 'Add to basket'.

From the basket, you can proceed to our secure checkout to complete your purchase.

Use the 'My Account' > 'Previous Orders' section to keep track of your purchases.

From the home page click on the sign in tab. Enter your email address and password and click log in.

To edit your personal details, click on the 'Edit Personal Details' tab and follow the instructions.

You will have the option to print the 'Your order has been successfully processed page'. You can also access a summary of your order from the 'My Account' > 'Previous Orders' page and you will also receive a summary of your order via email, to the email address you supplied us with when you registered.

The security of your data is important to us. To find out how we store and use your information please refer to our privacy policy.

This should be read in conjunction with our website's general terms and conditions of use and sale.

We have 3 ways you can find your child's shoe size. The first is to buy a cost-effective fitting gauge which you can order in the same way you would order a pair of shoes. These are great value at £4.99 for the small gauge (which measures shoes sizes S2-S8½ or for 0-3 year olds) and £6.99 for the large gauge (which measures shoes sizes S9 - L12 or from age 3 upwards).

The second method is using our innovative Click 'n' Fit® service to measure the size of your child's feet using a digital camera. Click'n'Fit ® quickly tells you the size of your child's feet after you've uploaded your photos to our website, taking the hassle out of the buying process so you can measure and shop at your own convenience. Please note that Click 'n' Fit will only measure from a small size S3 to a large size L6.

The final method is to download a paper gauge from our fitting section which you can print-off and use at home. In order to use the downloadable gauge effectively your child needs to be able to stand unsupported on their own.

All three methods have supporting information in our fitting section to guide you through measuring your child's feet and when you receive your purchases you can also check our additional notes which show you how to fit your child's shoes to check that they fit correctly.

From the sign in page, click on the 'Forgot your password?' link. This takes you to a page where you can enter the email address you registered with and a link to reset your password will be emailed to you.

From the home page, click on the 'log out' link at the top of the page. We would advise that as good practice you should always log out of your account rather than simply close down your browser, especially if you have been using a shared computer.

For your security we only accept payments through our online secure payment provider, Secure Hosting, via our website.

For your security, we only accept payments via our online secure payment provider, Secure Hosting, and therefore cannot accept your order over the telephone or email.

Because of the quick turnaround from order to despatch we don't currently offer the facility to cancel your order when it is partway through the process. However, you do have a statutory cancellation right under the distance selling regulations. If on receipt you no longer require the item, please refer to our hassle-free returns policy.

When you enter your details during checkout this will register you with startriteshoes.com. For your convenience, this gives you access to information about the progress of your order.

This can be found at the top of the page. Click on the sign in link to log in with your email address and password or to register for the first time. Once you are logged in the sign in link will change to 'my account'.

For items delivered by UK Mail Standard Delivery or UK Mail AM or PM Standard Delivery you can add special instructions to your order during the checkout process. Use special instructions if you want to tell us about a safe place for us to leave your parcel in case you aren't in when your order arrives.

As gauges and name labels are sent out via standard second class Royal Mail we cannot offer a 'special instructions' facility, For items that are too large to fit through your letter box please be aware that you may have to collect it from your local Post Office or sorting office.