Returns Policy

Goods purchased online can only be returned using the procedure outlined below. Online purchases can NOT be returned to store.

1. Statutory cancellation right

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid, including the delivery charge if the whole order is returned.  If only part of an order is returned, the delivery charge will not be refunded.

If you wish to cancel the contract (ie return the goods to us) you must inform using our online returns procedure and you must return the goods to us immediately in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession

If you cancel the contract in accordance with this provision we will process your refund as soon as possible and in any event within 30 days.

Replacement goods must be ordered by placing a new order.

Goods can be returned to us free of charge, by using our online returns prcedure. To book the return you need to log into your account online at http://www.startriteshoes.com/customer/account/login/. Once in your account please select the 'my returns' link and then 'create a new return'.

All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels.

When registering your return, you will need to print a returns label. This should be affixed to the goods that you are returning, which must be in their original packaging. We recommend that you get proof of postage. The goods are your responsibility whilst in transit to us.

If you do not have a printer, please follow the same process as above - instead of printing the label you will be given the option to handwrite an address on the parcel. Please follow the onscreen instructions.

Consumers can return the consumer foot gauges according to the normal process but they must be returned unused and unassembled via our online returns system.

2. Faulty Goods

Without prejudice to your statutory rights.

If you think that your goods are faulty please log on and register the return by going to My Account>My Returns and selecting the order that you wish to return, following the online returns procedure. If your order is not showing in My Account, please contact Customer Services on 0844 561 7263 or customer.services@start-rite.co.uk

We recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us.

On receipt of the goods and after inspection of the goods we will either:

• accept their return and refund the price of the goods
  or
• if the items are found not to be faulty, return them to you

Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse.  For the purposes of this procedure, goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).

If on receipt of your parcel it is obviously damaged, please refuse to accept the parcel and our delivery company will return it to us. If you are out at the time of delivery and it is left according to special instructions and you find it to be damaged please contact customer.services@start-rite.co.uk and quote your order number.

3. Returning the small or large purchasable gauge

Customers can return the consumer small and large purchasable foot gauges according to the normal returns policy as set out above. You must notify us of your intention to cancel the contract with us within 7 working days starting from the day after receipt. The gauge(s) must be returned immediately, unused and unassembled and including the tape measure using our online returns process. If you feel the gauge is faulty and want to return it after 7 working days please email customer.services@start-rite.co.uk prior to returning.