General terms and conditions of use and sale
This site is owned and operated by Start-rite Shoes Ltd. Registered office: Peachman Way, Broadland Business Park, Norwich, NR7 0WF. Registered no. 140697 (England). VAT no. 105958557.
Start-rite Shoes Ltd is the trading company for the Start-rite brand. The parent company is James Southall and Company Ltd, registered office: Peachman Way, Broadland Business Park, Norwich NR7 0WF. Registered no. 00066027. Other brands wholly owned by James Southall and Company Ltd include Sonnet, Rhino and Miss Rhino. These terms and conditions apply equally to all brands owned by the parent company, and to all transactions between Start-rite Shoes Ltd and individual consumers purchasing goods via their website, Startriteshoes.com. For terms and conditions relating to contracts of sale between Start-rite Shoes Ltd and retailers, please contact your Business Manager.
If you want to ask us anything about these terms and conditions, or have any comments or complaints on or about our website, please email us at customer.services@start-rite.co.uk or call us on +44 (0)844 5617263.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Start-rite Shoes Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Start-rite Shoes Ltd. You may not modify, distribute or re-post something on this website for any purpose.
Access to the website is permitted on a temporary basis. Start-rite Shoes Ltd reserves the right to suspend access to, or withdraw all or any elements of the website, and to restrict access to some parts to registered users only.
Start-rite shall have no liability for unavailability of the site. Start-rite Shoes Ltd reserves the right to make changes to the website at any time without notice.
Should you wish to use any element of the website, please contact our Brands Manager on +44 (0)1603 437909 or email denise.aldous@start-rite.co.uk.
Accuracy of content
Start-rite Shoes Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
Your order constitutes an offer to us to purchase the goods. After placing your order, you will receive an acknowledgement by email from us that we have received it. Please note that this acknowledgement does not mean that your order has been accepted. When we accept your order, we will notify you by sending an email confirming that the goods have been dispatched. Your order is only deemed to have been accepted by us on dispatch of the goods from our distribution centre.
All prices are displayed inclusive of VAT. In the case of incorrect price listing, where the correct price of an item is higher than that stated on the site, we will normally, at our discretion, either contact you prior to dispatch for instructions or reject your order and notify you of such rejection.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Start-rite's liability
Start-rite Shoes Ltd warrant that goods purchased through the site will be of satisfactory quality and reasonably fit for the purpose for which goods of that nature are commonly supplied.
Start-rite's liability for losses you suffer as a result of a breach of the agreement is strictly limited to the purchase price of the goods and any losses which are foreseeable consequences of Start-rite Shoes Limited breaching the agreement. Losses are foreseeable where they could be contemplated by the parties at the time your order is accepted.
The accuracy of the information contained in any of the materials on this website is not guaranteed or warranted. Start-rite Shoes Ltd shall not be liable for any reliance on any of the information on this site, nor liable to any person for any loss or damage, whether direct, indirect or consequential, which may arise from the use of any of the information contained in any of the materials on this website.
To the extent permitted by applicable law and save as set out in this clause, Start-rite Shoes Ltd:
(i) disclaims all warranties and conditions whether implied by statute, common law or equity as to the accuracy of the information contained in any of the materials on this website:
(ii) excludes any liability for losses which are not foreseeable and which are direct, indirect or consequential loss or damage and arise in connection with goods supplied or the site or in connection with the use, inability to use, or results of use, of the site or any website linked to it and any information and materials posted on it including (without limitation) any liability for loss of profits or contracts, and any other loss or damage of any kind howsoever arising and whether caused by tort (including negligence) breach of contract or otherwise.
Exclusions of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Start-rite Shoes Ltd or any of its employees or agents, or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Computer viruses and defects
Start-rite Shoes Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that you screen out anything that may damage it. Start-rite Shoes Ltd shall not be liable to any person for any loss or damage which may arise to computer hardware or software as a result of using this website.
By using this site, you undertake not to attempt to misuse it in any way, including but not limited to the introduction of viruses, or any other malicious or harmful material, hacking, denial of service attacks etc.
Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Start-rite Shoes Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
You agree to accept full responsibility for all activities that occur under your account or password.
Availability
All items are subject to availability. Our system has been designed to only allow you to order products that we have in stock. However, in the event of an error and your desired product not being available, we will inform you by email within 14 days of receipt of your order.
Delivery and charges
Orders placed via startriteshoes.com can only be accepted from, and delivered to, residents from the UK. Please note that for our purposes, this includes England, Northern Ireland, Scotland and Wales and does not include the Channel Islands.
If you order before 12 pm on a working day, we will aim to despatch your order the same day for next day delivery, although orders can take 2-5 working days to be delivered. Orders placed on a non working day or after 12 pm on a working day should be despatched the next working day (for our purposes a "working day" is Monday to Friday, not including bank or public holidays). If you have chosen a time slot it should be delivered at the next available AM or PM time slot from time of despatch.
Delivery times may vary depending on the exact location that the goods are to be delivered to. We are unable to deliver the next day or offer AM/PM time slots to addresses in Northern Ireland, the Highlands and Islands and the more remote parts of the areas that we deliver to.
Delivery charges vary depending on the type of product ordered and the service you select. For full details please refer to our Despatch and Delivery FAQs. In accordance with the distance selling regulations, where you notify us of your cancellation of the contract (that is to say your intention to return the goods to us) within seven days from the day after receipt of the goods, and the full order is being returned to us, we will refund any delivery costs paid.
Our carriers will try to deliver your order 3 times. If they are unable to do so successfully after 3 attempts, your package will be returned to our distribution centre and your account will then be credited for the value of the order. You will receive email notification of cancellation from our customer service department. If you would still like the goods that you originally ordered, please note that you will have to place your order again. Please note that in such instances, we reserve the right not to refund delivery charges.
Acknowledgement and acceptance of your order
We require an email address upon registration, and we will use this email address to acknowledge receipt of your order.
In accepting the terms and conditions of sale the consumer consents to credit status checks being carried out by Start-rite Shoes Ltd, if deemed necessary by the company as part of the ordering process, before the company decides whether to accept the order.
Your order will not be confirmed as accepted by Start-rite Shoes Ltd until despatch of the product(s) ordered.
Cancellation right
Under the distance selling regulations you have the legal right to cancel your order within seven working days (a "working day" being Monday to Friday not including bank or public holidays) beginning the day after your receipt of the goods.
You have a legal obligation to take reasonable care of the goods while they are in your possession.
To cancel your order, you must notify us immediately in writing (which includes email). You must also return the goods to us immediately, in the same condition in which you received them.
Any goods returned must be unworn, complete with any gift with purchase, in their original packaging.
Please refer to our returns policy for additional information regarding cancellation and faulty goods returns.
Links to other websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Start-rite Shoes Ltd cannot accept any liability in respect of the use of these websites.
If you link to our home page you must do so in a way which is fair and legal and does not damage our reputation or goodwill. Any link must not be provided in such a way as to suggest any form of association approval or endorsement on our part where none exists.
Other terms and conditions
There may be terms and conditions on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions govern your use of this website. These additional terms and conditions include, but are not restricted to, terms and conditions specific to participation in competitions run by Start-rite Shoes Ltd, registering to receive our newsletters, returns policy, privacy policy.
It is your responsibility to read these terms and conditions. You will be required to tick a box to show that you have accepted these prior to completion of your order or entry into a competition.
Changes to terms and conditions
We reserve the right to change these terms and conditions from time to time and recommend that you look through them on a regular basis.
Use of this website by consumers
The materials on this website are directed solely at those who are resident in, and who access this website from, the United Kingdom. We do not currently accept orders from or deliver to residents outside of the UK.
Start-rite Shoes Ltd makes no representation that any product, service or information referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
By placing an order through the site you warrant that you are at least 18 years of age
Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of the content. Start-rite Shoes Ltd reserves the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you
(a) grant Start-rite Shoes Ltd and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media
(b) grant Start-rite Shoes Ltd and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Start-rite Shoes Ltd, including the execution of deeds and documents, at the request of Start-rite Shoes Ltd.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Start-rite Shoes Ltd: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Start-rite Shoes Ltd policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Start-rite Shoes Ltd and its affiliates for all claims brought by a third party against Start-rite Shoes Ltd or its affiliates arising out of or in connection with a breach of any of these warranties.
Use of this website by retailers, distributors and agents from outside the UK
Unless otherwise specified, materials available at startriteshoes.com/retail are accessible by all Start-rite Shoes Ltd retailers, distributors and agents (including those who distribute other brands within the James Southall and Company Ltd portfolio including but not limited to Sonnet, Rhino and Miss Rhino).
However, any proposal for usage must be submitted for sign-off to the Start-rite marketing team prior to publication, and we ask for 5 working days from receipt of request to do so. This applies to all brands including, but not limited to, Start-rite, Sonnet, Rhino and Miss Rhino.
Please contact our Marketing department on +44 (0)1603 437909 or email marketing@start-rite.co.uk
Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your statutory rights.
Promotional codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page.
Only one promotional code can be used per order. Please note that promotional codes have an expiry date, after which they are not redeemable.
Promotional codes remain the property of Start-rite Shoes Ltd (www.startriteshoes.com). We reserve the right to remove promotion codes at any time and without prior warning.
Free items
When ordering goods that include a free gift as part of a special offer, the free gift is only available with the purchase of a pair of shoes. Free gifts are not available on the purchase of shoe labels or gauges.
Only one free gift is given per order, regardless of the number of items in that order.
Returning goods bought with special offers
When returning a complete order that has been purchased as part of a special offer and that included a free gift, the free gift must be returned in its original condition, for us to process a refund.
However, if your order consisted of more than one pair of shoes, providing at least one of those pairs of shoes is kept, the free gift does not need to be returned.
Privacy policy
Your right to privacy is important to us
We are keen to strike a fair balance between your personal privacy and ensuring that you obtain full value from our services that we may be able to market to you.
1 Start-rite Shoes Ltd is fully registered under the Data Protection Act 1998
This policy (together with the General Terms and Conditions and the Returns Policy) sets out the basis on which any personal data collected from you or that you provide to us, will be processed by us.
For further information from us on data protection and privacy contact:
The Data Protection Manager and Data Controller
Start-rite Shoes Ltd
15 Peachman Way
Broadland Business Park
Norwich
NR7 0WF
e-mail customer.services@start-rite.co.uk
Fax: +44 (0)1603 595328
2 Information collection and use
We may collect the following data about you:
i. information provided by you from filling in forms on the site
ii. any correspondence entered into between us
iii. details of any transactions concluded through the site
iv. details of your visits to the site (see also 3 Cookies below)
We may use the personal data and contact information provided by you to carry out our obligations arising from any contract entered into between us, for future emailing, support notification of new products or new versions, general correspondence regarding the products and other correspondence that may relate to you. If you would rather not receive future marketing e-mails from us please inform us by email at marketing@start-rite.co.uk
The information you provide to us will be kept confidential and will be used only to support your customer relationship with us. As a result we may disclose your information to:
- Credit Reference Agencies.
- Legal and debt recovery representatives for debt collection and debtor tracing purposes.
- Reputable companies to fulfill your order or process your data on our behalf.
Unless you have opted-in to receive third party mailings, we do not disclose or sell your information outside our corporate group. If you choose to opt-in to Start-rite's mailing programme, we will only use your information for marketing purposes, including but not limited to notification of new products or new versions, promotions and events.
3 Cookies
When you visit this Site, you can browse the Site and access information without revealing your identity. In order to improve our Site, we use "cookies" to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Start-rite may then use this information for marketing purposes, including but not limited to notification of new products or new versions, promotions and events. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
For some Web pages that require an authorisation or login, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.
4 Security
The transmission of information via the internet is not completely secure. We will do our best to protect your personal data but we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk.
All information you provide to us is stored on secure servers and payment transactions will be encrypted using SSL (Secure Sockets Layer). Where we have given you a password which enables you to access certain areas of the site you are responsible for keeping that password confidential and the password should not be shared with anyone.
5 Links to other websites
The site may from time to time contain links to and from other websites. If you follow any of these links please note that these websites have their own privacy policies and we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
6 Access to information
The Data Protection Act 1998 gives you rights to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you.
Returns policy
Goods purchased online can only be returned using the procedure outlined below. Online purchases CANNOT be returned to store.
1. Statutory cancellation right
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid.
If you wish to cancel the contract (ie return the goods to us) you must inform us using our online returns procedure and you must return the goods to us immediately in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession.
If you cancel the contract in accordance with this provision we will process your refund as soon as possible and in any event within 30 days.
Replacement goods must be ordered by placing a new order.
Goods can be returned to us free of charge, by using our online returns procedure. Log on and go to My Account>My Returns and follow the instructions given.
All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels.
When registering your return, you will need to print a returns label. This should be affixed to the goods that you are returning, which must be in their original packaging. We recommend that you get proof of postage. The goods are your responsibility whilst in transit to us.
If you do not have a printer, please follow the same process as above - instead of printing the label you will be given the option to handwrite an address on the parcel. Please follow the onscreen instructions.
Consumers can return the consumer foot gauges according to the normal process but they must be returned unused and unassembled via our online returns procedure.
2. Faulty Goods
Without prejudice to your statutory rights.
If you think that your goods are faulty please log on and register the return by going to My Account>My Returns and selecting the order that you wish to return, following the online returns procedure. If your order is not showing in My Account, please contact Customer Services on 0844 561 7263 or customer.services@start-rite.co.uk
We recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us.
On receipt of the goods and after inspection of the goods we will either:
- accept their return and refund the price of the goods plus postage
or - if the items are found not to be faulty, return them to you at your cost
Please note that goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards) and will therefore not be deemed "faulty" for the purposes of this procedure.
If on receipt of your parcel it is obviously damaged, please refuse to accept the parcel and our delivery company will return it to us. If you are out at the time of delivery and it is left according to special instructions and you find it to be damaged please contact customer.services@start-rite.co.uk and quote your order number.
3. Returning the small or large purchasable gauge
Customers can return the consumer small and large purchasable foot gauges according to the normal returns policy as set out above. You must notify us of your intention to cancel the contract with us within 7 working days starting from the day after receipt. The gauge(s) must be returned immediately, unused and unassembled and including the tape measure using our online returns process. If you feel the gauge is faulty and want to return it after 7 working days please email customer.services@start-rite.co.uk prior to returning.
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