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Delivery information

Delivery information and charges

Orders placed via can only be accepted from, and delivered to, residents from the UK. Please note that for our purposes, this includes England, Northern Ireland, Scotland and Wales and the Channel Islands.

Regrettably we cannot deliver outside of the UK. However, Start-Rite shoes are also stocked in 38 countries worldwide, many of our international retailers are listed on our stockist list.

Orders placed before 4pm on a working day will be dispatched the same day. Orders are sent with Royal Mail and delivery times will depend on the delivery option you select. Please use the tracking number in your despatch confirmation email to track your parcel. If you are unable to track your parcel please contact our Customer Services department quoting your order number. Orders placed on a non-working day or after 4 pm on Friday will be dispatched the next working day (for our purposes a ‘working day’ is Monday to Friday, not including bank or public holidays). Once your order has been dispatched we are unable to change the delivery address.

We offer two options for delivery. Our standard delivery option which is sent via Royal Mail and costs £3.99. These orders are typically sent the same day when ordered before 4pm (except for orders placed on non-working days or after 4pm on Friday) but sometimes the following working day in peak times. These orders would be delivered within 2-4 working days.

Our next day delivery service costs £5.99 per order and offers the option of delivery the following day (excluding Sunday). For orders placed before 4pm on a working day we will aim to have these delivered via Royal Mail the next day.

Delivery times may vary depending on the exact location that the goods are to be delivered to. We are unable to deliver the next day to addresses in the following postcode areas: BT, GY, HS, IM, JE, KW, PA61-PA75, PH30, PH41-PH44, ZE.

If Royal Mail are unable to deliver your parcel they'll leave a card with further instructions. Typically, this will be with collection instructions from your local Sorting Office or Post Office. Royal Mail will hold your parcel for 18 calendar days. After this time your parcel will be returned to our distribution centre and a refund will be issued back to your payment card for the value of the order. You will receive email notification of cancellation from our customer service department. If you would still like the goods that you originally ordered, you'll need to place your order again via our website. Please note that in such instances, we reserve the right not to refund delivery charges.

For orders weighing more than 20kg or with a parcel size over 610x460x460mm we will use TNT to deliver.

Free delivery promotions

Occasionally we will run a free delivery promotion on site. This will be for free standard delivery, on full price orders, within the UK only. We reserve the right to withdraw this at any time, and limit to certain products, categories or order values.