Delivery information

Delivery information and charges

Orders placed via can only be accepted from, and delivered to, residents from the UK. Please note that for our purposes, this includes England, Northern Ireland, Scotland and Wales and the Channel Islands.

Regrettably we cannot deliver outside of the UK. However, Start-Rite shoes are also stocked in 38 countries worldwide, many of our international retailers are listed on our stockist list.

For orders placed before 4pm on a working day we aim to dispatched the same day. Orders are sent with Evri and delivery times will depend on the delivery option you select. Please use the tracking number in your despatch confirmation email to track your parcel. If you are unable to track your parcel please contact our Customer Services department quoting your order number. Orders placed on a non-working day or after 4 pm on Friday should be dispatched the next working day (for our purposes a ‘working day’ is Monday to Friday, not including bank or public holidays). Once your order has been dispatched we are unable to change or amend. During busy periods despatching may be delayed a day or two.

We offer two options for delivery. Our standard delivery option which is sent via Evri and costs £3.99. These orders are typically sent the same day when ordered before 4pm (except for orders placed on non-working days or after 4pm on Friday) but sometimes the following working day in peak times. These orders would be delivered within 2-4 working days.

Our next day delivery service costs £5.99 per order and offers the option of delivery the following day (excluding Sunday). For orders placed before 4pm on a working day we will aim to have these delivered via Evri within 1-2 working days.

Delivery times may vary depending on the exact location that the goods are to be delivered to. We are unable to deliver the next day to addresses in the following postcode areas: BT, GY, HS, IM, JE, KW, PA61-PA75, PH30, PH41-PH44, ZE.

If Evri are unable to deliver your parcel they'll leave a card with further instructions to rearrange delivery. If after multiple attempts, they are unable to delivery your parcel it will be returned to our distribution centre and a refund will be issued back to your payment card for the value of the order. You will receive email notification of cancellation from our customer service department. If you would still like the goods that you originally ordered, you'll need to place your order again via our website. Please note that in such instances, we reserve the right not to refund delivery charges.

For orders weighing more than 20kg or with a parcel size over 610x460x460mm we will use TNT to deliver.

Free delivery promotions

Occasionally we will run a free delivery promotion on site. This will be for free standard delivery, on full price orders, within the UK only. We reserve the right to withdraw this at any time, and limit to certain products, categories, time periods or order values.