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Store Supervisor

Job title

Store Supervisor - Temporary

Reports to

Brand Training Manager/Supervisor

Location

Start-Rite Shoes concession at Fenwick, Kingston-Upon-Thames

Working hours

30 hours per week, including weekends, bank holidays and extended opening hours as required.

Who we're looking for

Children are innovative, creative, and always on the move. They’re constantly growing and exploring new ways of doing things – the same can be said for Start-Rite Shoes.

You’ll be responsible for managing a small team, overseeing daily operations and objectives that are set within the Store. You’ll be flexible in your approach to support the business at peak trading times as and when needed and hours of work will include weekends, bank holidays and extended trading hours, along with one late shift. You’ll be responsible for providing an excellent shopping experience for every customer. You’ll be able to demonstrate a comprehensive knowledge of all our products, providing expert advice on all aspects of foot health, measuring and fitting. You’ll be able to work remotely as well as holding responsibility for the management of the sales floor, ensuring the cleanliness of the sales floor, and maintaining this to a very high standard throughout the day.

The role requires a blend of skills, including effective communication, adaptability, flexibility, and being able to deliver confidently in internal meetings. You will have a general understanding of the business, with a genuine passion to make Start-Rite the place to go for children’s shoes.

You’ll provide excellent customer service and the ability to work as part of a team is essential alongside the willingness to learn and develop your skill set. You’ll also be able to support the Brand Training Manger remotely.

What you'll be doing - the detail

• To supervise the day-to-day running of the Start-Rite Concession
• To be fully conversant and confident with opening and closing procedures including start and end of day procedures
• To provide excellent customer service and make Start-Rite the go to place for children’s shoes
• Be fully conversant on foot health, measuring and fitting, providing correct advice to parents on their purchases
• Have an extensive knowledge of all products, features, and benefits
• To assist and support new team members, along with supporting the Customer Service team, sharing best practices
• To promote add on sales at every opportunity
• Strive to achieve all KPI’s
• Deal with complaints in a professional manner in the absence of the Brand Training Manager
• To be fully conversant with the Start-Rite Values
• Assisting and supporting those families with any special needs
• Strive and drive the team to achieve store and individual daily targets
• Process sales efficiently at till point, apps & end of day reporting
• Collect data capture and create personal record cards
• To participate in Brand training and daily briefs as and when required
• To participate & manage a two-week rota that will require weekend working and late-night trading
• Flexibility and adaptability to provide additional support during busy times and peak trading seasons
• To be actively involved with the day-to-day housekeeping and display maintenance to the highest standards
• To support the Product and Technical team with fitting knowledge
• To share fitting knowledge with the Customer Service team
• Carry out any reasonable requests by the Brand Training Manager or other managers to ensure the smooth running of the concession
• Assist with stockroom and stock audits as and when required
• To be polite and professional when representing the Company at external events
• To comply with all Health & Safety regulations as laid out by the Company and Fenwicks
• Maintain the highest standards of the agreed dress code
• Support the Brand Training Manager to maximise sales opportunities using effective commercial displays, monitoring displays and being proactive in planning promotions using sales reports to react on “winners”
• To assist with seasonal changes, promotions, and events instore and locally
• To support the Brand Training Manager with the forecasting and selection of seasonal stock requirements to the business in excel format
• Support the Brand Training Manager and Merchandising team to monitor and maintain effective stock levels using cyber reports
• Check stock and report any discrepancies to the relevant customer service advisor
• To take all measures to achieve an accurate stock audit result as well as maintaining an orderly effective stockroom
• Assist the Brand Training Manager in highlighting slow sellers to the business
• To maintain awareness of market trends in the retail industry, what consumers are looking for in their purchases, asking leading questions and being aware of competitors’ activities and reporting these to the business
• Attend Product Open Days and Go to Market meetings at Head Office
• Have a proactive approach to seasonal store moves, commercial displays and seize opportunities to increase sales
• Monitor “best sellers” and provide reports to the Brand Training Manager and fellow colleagues

How do I become part of the team?

If you think that the above describes you, all you need to do is send your CV and a covering letter to Donna.Squire@startriteshoes.com and then we’ll be in touch if we like what we see!