Delivery & Returns

Delivery policy and charges

Orders placed via can only be accepted from, and delivered to, residents from the UK. Please note that for our purposes, this includes England, Northern Ireland, Scotland and Wales and the Channel Islands.

Regrettably we cannot deliver outside of the UK. However, Start-rite shoes are also stocked in 38 countries worldwide, many of our international retailers are listed on our STOCKIST LIST.

Orders placed before 4pm will be despatched the same working day. The orders are sent on a next day service with a courier, UK Mail, so ideally should be delivered the following work day. Please use the tracking number that you received in your despatch confirmation email to track your parcel using the delivery company’s website. If after 2 working days from the date of despatch the parcel has not arrived please contact our Customer Services department quoting your order number. Orders placed on a non working day or after 4 pm on Friday will be despatched the next working day (for our purposes a "working day" is Monday to Friday, not including bank or public holidays). If you have chosen a time slot it should be delivered at the next available AM time slot from time of despatch.

We offer four options for delivery. Our Standard next working day delivery which costs £2.99 per order and is sent the same day via UK Mail when ordered before 4pm (except for orders placed on Friday afternoons, Saturdays, Sundays and bank or public holidays). We will aim to have these delivered on the next working day where possible.

Our AM next day delivery service costs £5.25 per order and offers the option of a next day delivery, but with a morning (7am – 12noon) delivery slot only. For orders placed before 4pm on a working day we will aim to have these delivered on the morning of the next working day.

The third option is a Saturday delivery at a charge of £10.00 per order. For orders placed prior to 2pm on Friday we would endeavour to deliver these the next day.

Finally, we have a BFPO delivery at £7.95 per order for those in the Armed Forces. These orders are currently sent through the Royal Mail and delivery times will vary due to the final delivery location.

Delivery times may vary depending on the exact location that the goods are to be delivered to. We are unable to deliver the next day or offer AM or Saturday time slots to addresses in Northern Ireland, the Highlands and Islands, address in or north of Glasgow/Edinburgh and the more remote parts of the areas that we deliver to.

Our carrier, UK Mail, will try to deliver your order 3 times. If they are unable to do so successfully after 2 attempts, your package will be returned to our distribution centre and a refund will be issued back to your payment card for the value of the order. You will receive email notification of cancellation from our customer service department. If you would still like the goods that you originally ordered, you will have to place your order again. Please note that in such instances, we reserve the right not to refund delivery charges.

Free delivery

Free delivery will be automatically available to select in checkout on orders for full price items only during promotional periods. Please note that free delivery will not be available with use of a promotional code.