• WISHLIST

FAQs

Can I pay for my order over the phone?

Unfortunately not. For security reasons we are unable to take orders over the phone or via email. Should you wish to order this would need to be completed on our website.

What does the S and L mean on the website in relation to the sizes?

To help you identify if it’s a small size for infants, or a large size for juniors and youths we use ‘S’ and ‘L’ in front of our sizes. The S is for small infant sizes and the L for large junior sizes.

Why are some of your products only available in single width fittings?

Some of our products, such as sandals, canvas, wellies, boots and plimsolls are only available in a single width fitting. This is usually the standard F width fitting which tends to suit most children.

Many of these products have adjustable fastenings which allows the footwear to be adjusted in key places around the foot to provide the best possible fit.

Our wellies are more generously sized to accommodate slightly wider feet as well as thicker socks and jeans which will often be worn with them.

However, as all products are not suitable for all foot shapes we’d recommend visiting one of our stockists if you’re in doubt as to the suitability of a particular style.

Do you deliver outside of the UK?

We’re sorry but we cannot currently accept or deliver orders from outside the UK. Start-Rite shoes are stocked in 38 countries worldwide and many of our international retailers are listed on our stockist list so please check this to see whether there is one convenient to you.

What are your delivery options?

We offer the following delivery options:

Standard delivery – delivered in 2-4 working day, costing £2.99
Next day delivery – delivered in 1 working day, costing £4.99

Orders placed before 4pm on a working day will be dispatch on the same day with our nominated courier, Royal Mail. We are unable to deliver the next working day to certain areas of the UK and on orders placed during a bank holiday weekend. These may take 1-2 working days to arrive. Please see the full delivery policy for exclusions.

Free standard delivery will be automatically available to select in checkout on orders for full price items during promotion periods only.

Where can I find my local stockist?

Our online stockist list provides all the information you need to find your nearest Start-Rite stockist. Just pop in your postcode or town and search.

Can I change, add to or cancel my order once I've placed it?

Unfortunately, because of the quick turnaround from order to despatch we’re unable to change, add to or cancel your order once it’s been placed. However, you do have a statutory cancellation right under the distance selling regulations. If on receipt you no longer require the order, you can return the parcel free of charge for a full refund. Please refer to our hassle-free returns policy for more information.

I have not received my delivery. What should I do?

Please use the tracking number that you received in your despatch confirmation email to track your parcel using the delivery company’s website. If you’re unable to track your parcel or feel it should’ve arrived by now, please contact our customer services team on customer.services@startriteshoes.com or 0344 561 7263 quoting your order number.

What should I do if I think my shoes are faulty?

If you purchased the shoes from Startriteshoes.com please return the goods to us following the returns procedure on the back of your invoice. If your invoice has been lost, please contact customer.services@startriteshoes.com or call 0344 561 7263 with your order number for the freepost details.

If you purchased your shoes from a stockist, you would need to return the shoes to that retailer along with proof of purchase. This could be a bank or credit card statement if the receipt is no longer available. This enables the retailer to not only see the shoes and fault, but also allows them the opportunity to settle your complaint to a satisfactory conclusion. Unfortunately, we’re unable to take the shoes back directly due to your sale of contract being with the company you purchased from.

Do you offer an exchange or replacement service for unworn or faulty shoes?

We’re unable to offer an exchange or replacement service. Should you return any unworn items within the 28 days return period or faulty shoes purchased from startriteshoes.com to us we will issue a refund to you.

How long will it take to refund me for my return?

This will depend on the nature of your enquiry, but most refunds are processed within fourteen days of receiving the parcel. If you think you should’ve received your refund already, please email our customer service team on customer.services@startriteshoes.com or call 0344 561 7263.